Questions about a product, an order on its way, or a return — they all land here, and the same team answers all three.
info@shopzonehome.com — the fastest route for anything about an existing order. Include the phone number you gave when ordering.
Monday to Friday, 09:00 – 18:00 CET. Messages that arrive outside those hours are answered on the next working day, and we aim to reply to everything within one working day.
You do not need to do anything — an operator will call the number you gave us to confirm before the parcel is dispatched. If you would rather be called at another time, tell us here.
You have 30 days from delivery to send an order back. Message us first and we will arrange the collection.
We answer within one working day, Monday to Friday.
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